I am not involved in daily operations. I have a strong middle management team to take care of day-to-day operations
We have a strong training & onboarding program for new joinees
My staff is well aware of their job profiles and MIS reporting
Performance appraisal is being conducted based upon KPIs (on monthly/ quarterly basis)
My system/ software stock tallies with my physical stock at all locations (i.e. warehouse & stores) wherein shortages (if any) are within tolerance limits
Purchase planning is being done post analysis of software reports (slow movers, fast movers, etc)
My Stock Turnover ratio is more than 04 times per annum
I pre-plan my purchase and never run out-of-stock for fast movers
I plan for schemes/ offers one quarter (or season) in advance and implement through the software
Our Sales policies (returns, damages, refunds, etc) are well-defined & I have a strong customer care team to take care of customer complaints
I set targets and distribute incentives to the team. Incentive reports are generated from software
Daily Opening-Closing Reports and other checklists are filled online at stores
Data of every customer is captured at POS and we have a strong loyalty program to retain our customers
We have a strong CRM software to handle customer feedback and complaints
Daily walkins and non-buying customer feedback reports are generated
Purchase Orders are raised to all suppliers against every purchase
Process Audits are being conducted every month
CCTV Survelliance are being conducted regularly.
Purchase Audits (GRN v/s Stock Received) are being carried out for every purchase invoice
Budget & Cost Audits are conducted every month and corrective actions are implemented
Our back-end systems are well equipped to support expansion/ scale
Our vision mapping is very clear. We are regularly reviewing & implementing systems as per our vision map
Learning & development (L&D) process is implemented to handhold & train new joinees
Our Standard Operating Procedures are well-defined across all the departments
