Inbound

ASN

Intimation of dispatch from the supplier is recorded in ASN (Advance Shipping Note) by supplier or purchase team

SECURITY GATE ENTRY

Inward Gate Entry : Transporter Details, Supplier Details, Invoice Details

MACRO-CHECK & PRN

Counting of parcels while unloading

MACRO-CHECK & PRN

PRN (Parcel Received Note) entry in software against Gate Entry

MACRO-CHECK & PRN

PRN Label printing and application on all the parcels

MACRO-CHECK

SKU-wise Quantity Check + Quality Check (sample QC or in-full)

GRN

GRN Entry

GRN

3 Way match: process of comparing the purchase order; the goods receipt note and the supplier's invoice before approving a supplier's invoice for payment

BARCODING

SKU-Barcoding

PUT AWAY

Scan the goods barcode followed by the bin barcode and put away in software

PO CLOSE

Close overdue POs

GOODS RETURN

Goods Return (Sales Return) entry in software

Outbound

Order Receipt / Stock Transfer Request Receipt

Customer Order Details received in software OR Stock Transfer Request Received in software

PICKING

Pick-list Generation

PACKING

Packing Guidelines Defined

LOGISTICS & TRANSPORT MANAGEMENT

Shipment tracking details sent to customer (i.e. Air Way Bill or Manifest or Challan or Tracking Number of shipment)

DISPATCH

Packing Slip Generated for goods loaded for dispatch

OUTWARD GATE ENTRY

Outward Gate Entry against Invoice no in software

Waste Control

Asset Audit

Furniture, Fixture and hardware audits being conducted regularly (example: every 03/ 06 months)

Staff Matrix

Furniture, Fixture and hardware audits being conducted regularly (example: every 03/ 06 months)

Inventory Count

Furniture, Fixture and hardware audits being conducted regularly (example: every 03/ 06 months)

Scrap Sales

Scrap sales or non-sellable stock cleared regularly (example: every month/ quarter)

Quality Assurance

KPI Monitoring

KPIs defined and monitored regularly (i.e. every week/ month) and corrective action plan defined

Process Audit

Process Audit Scorecard generated regularly (every month/ quarter)

Root Cause Analysis

Root Cause Analysis Report generated for all process deviations observed and corrective action plan defined

Continous Improvement

Plan-Do-Act Checklist

Planning reports generated regularly with action plan (i.e Inventory Plan, Operations Plan, Consumables Consumption Plan, Dispatch Plan, Back-Order Plan, Stock Transfer Plan, etc)

Feedback Management

Timely feedback from stakeholder i.e. Staff and Customers (every quarter or half yearly)

Customer Complaints Handling

Complaints recorded in software and escalated as per escalation matrix to concerned authority for resolution